Privacy Policy

Introduction

At https://close-brothers-car-finance.dreamdwellings.net, we are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and handling of information about you in accordance with various international privacy laws and regulations, including:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our official website located at https://close-brothers-car-finance.dreamdwellings.net
Any mobile applications or services offered through our platform
Interactive features and services accessible via our websites
All communications initiated by us, such as newsletters, emails, phone calls, and text messages (SMS)

Please note that this policy does not cover third-party platforms, apps, products, or services accessed through links on our site. These entities have their own privacy policies governing the use of your information, so please review them carefully before using any such services.

Processing Activities

This Privacy Policy guides our practices when:

You utilize our applications and services as an authorized user.
You visit or interact with any of our websites linked to this policy.
We communicate with you via email, calls, texts, or other channels.

Personal Data Collection

We collect various categories of personal information, including:

Account Information: Details related to your account creation and management, such as usernames, passwords, and contact preferences.
Payment Information: Data required for processing transactions, including cardholder names, card numbers, expiration dates, and security codes.
Financial Information: Your financial records, such as income levels, credit history, and loan details, which we use to assess and manage our services.
Purchase Information: Details of products or services you’ve purchased from us, including quantities, prices, and delivery addresses.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data, which we may collect for analytics and improved user experience.
Location Data: Information about your geographic location, used to provide location-based services and personalize content.
Feedback: Any comments, reviews, or responses you provide to surveys, feedback forms, or customer support interactions.
Social Media Information: Data from social media platforms when you interact with our content or share information through such channels.
Product Information: Details about products that interest you, including product preferences, browsing history, and purchase behavior.

We collect this data through direct user input, tracking technologies (like cookies), and interactions with our services. Additionally, third-party service providers may share personal data with us for specific purposes, always subject to their respective privacy policies.

Cookies

We employ cookies to enhance your experience and provide personalized content. Cookies are small text files stored on your device by websites you visit. They can be categorized as:

Strictly Necessary: These ensure basic functionalities of our website, such as login sessions and page navigation.
Preference: Cookies store user preferences, like language settings and display options.
Analytics: Used by analytics tools to gather information about how our site is used, helping us improve functionality and user experience.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you are a parent or guardian and believe that we have collected information about your child without your consent, please contact us at the address provided below, and we will take appropriate steps to remove that information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Access to your information and details about how it is being processed.
Request rectification or erasure of inaccurate or incomplete data.
Restrict or object to the processing of your data for specific purposes.
Portability of your data, allowing you to receive a copy in a structured format.
Object to decisions made entirely by automated means that affect you.
File appeals or complaints with our privacy team regarding our handling of your data.
Withdraw consent at any time, though this may impact the services we can provide.

To exercise these rights or for data-related inquiries, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any questions, requests for data access or erasure, or to exercise your rights under applicable privacy laws, please contact us:

Email: [email protected]
Mail: Close Brothers Car Finance, Privacy Team, [Address]